I think I’ve had an altercation with a grand total of 100 customers (or more) since working at an optometry practice for nearly over two years. 99.9% of the customers who had took their anger out on me were at least over the age of 40. What does that say? They have no respect for younger people whatsoever. Sorry, but I’m actually not a child anymore, so don’t treat ever me like one, assholes.
They bitch and moan so much about the prices of their glasses or contact lenses or some dumb bullshit I was never held accountable for that it’s starting to make my nose bleed.
In order to help my boss to keep the business growing, I have to be nice to them. I have to respect every word that comes out of their damn foolish mouths. It’s the best policy when you’re dealing with a shitty customer, so yeah I can accept that. But what if you have to deal with them all the time? What if it feels like you have a multiple of people screaming in your face everyday and you’re not allowed to react to it?
At some point, it will eventually set the trigger off of you. I have reached to that point today, and boy did it feel ever so delightful to be able to release the wrath of Tiff.
You see I had a mean customer today, and I’m a really nice person to work with, I really am. He wanted to buy contacts for his daughter, so I was generous enough to write out a complete chart of what he would be paying if he would get X amount of boxes, and what the insurance would be covering for.
He didn’t understand my chart; so again, I was generous enough to go into full, precise detail of what the chart meant. After seven-ish minutes of lecturing him, he looked at me with a, “Are you retarded?” expression and accused me of ripping him off.
Whoa, whoooa there buddy. I just work here, I don’t make up the prices you fucking worthless piece of nauseating diarrhea shit.
I kept my cool and I tried to give him my reasonable explanation.
That didn’t work. He was furious and now demanded to get the contacts for FREE. So this is where I blew up. C’mon, who demands free stuff when that person is acting like shit towards you? I couldn’t ask for a better time to pop. My boss was out of town, and some fresh doctor was filling in, so she was pretty much working for me.
We were fighting back and forth. And all you heard from me was:
“HOW DO YOU MANAGE TO BREATHE? I DON’T OWN THIS PLACE. I’M NOT THE DOCTOR NOR THE BOSS. I JUST WORK FOR HER, I FOLLOW THE RULES, SO WHY ARE YOU ACCUSING ME OF RIPPING YOU OFF? WHY DON’T YOU ACT YOUR AGE AND GENDER? I DON’T HAVE THE AUTHORITY TO GIVE YOU FREE STUFF. WHY WOULD I GIVE YOU FREE STUFF ANYWAY? WITH YOUR ATTITUDE YOU DESERVE GETTING RIPPED OFF FOR A LIVING. TRY WHINING TO MY BOSS ABOUT ME. TRY IT, SHE CAN’T STAND YOU EITHER.”
Btw replace all periods with a gillion of exclamation marks.
After our tiff (HA!), we were nice to each other. That is until he told me he wanted to call the office Saturday, but we were going to be closed on that day (not sure why), normally we open, so I had to inform him about that.
And you know what he does?
He rolls his eyes, shakes his head at me and gives out this snobbish laugh as if he was disproving the business for not opening on that particular Saturday.
What a complete jackass right? Everything was ok between us again, until he had to stir up a round two. Yes a round two, which I will not go into much detail, but what I will say is that after that incident, where he shook his head and laughed, I responded by mocking his laugh and then sarcastically said, “yeah pretty hilarious huh?”
And then all hell broke lose. Fuck that guy.
I’m going to give my boss a two weeks notice when she comes back from her vacation. I can’t handle all of that mess that has been building up in that place anymore.